商品损坏申请换货 · Request a replacement for a damaged order
A desk lamp you ordered online arrived damaged. Write an email to customer service. In your email:
- Describe the damage and when the order arrived.
- Explain what evidence you can provide.
- Request a replacement and ask about the return process.
Write 80–120 words. You have 9 minutes.
开始输入或点击计时按钮后计时。练习模式允许暂停，到时保留草稿。
完成后查看：参考答案、中文解析与原文
建议先独立作答。这里提供本站参考内容；提交按钮仍会保存练习并核对客观题。
参考表达
Dear Customer Service Team, I am writing about the desk lamp from order 4826, which arrived yesterday with a cracked base. The lamp cannot stand safely on my desk, so I have not used it. I can provide photographs of the damage and a copy of the order confirmation. Could you please send a replacement and explain how I should return the damaged item? Please also let me know whether you will provide a prepaid return label and when I can expect the new lamp. Thank you for your assistance. Kind regards, Casey
中文解析
先给客服足以识别问题的信息，再提出明确处理方案。范文只说可以提供照片，没有声称存在实际附件；订单编号是练习中的虚构信息。
自查清单
- 描述损坏与收货时间
- 说明可提供的凭据
- 申请换货并询问退回方式
- 称呼、结尾与收件人关系一致
- 全文约 80–120 词，检查语法和拼写
三个要点，逐项找到证据
参考范文约 93 词。本站按英文词组估算，考试以现场字数计数器为准。
描述损坏与收货时间
arrived yesterday with a cracked base
明确商品、时间和具体缺陷。
说明可提供的凭据
photographs of the damage and a copy of the order confirmation
可提供照片和订单确认；不要虚构已经附上附件。
申请换货并询问退回方式
send a replacement and explain how I should return the damaged item
同时回应换货和退回流程，不能只提出退款。
常见错误，怎么改
待改进The lamp is bad.
改写The lamp arrived with a cracked base.
bad 太笼统，具体损坏更容易理解。
待改进Please explain me the return process.
改写Please explain the return process to me.
explain something to someone，不能直接用 explain me something。
带走一个表达
Please also let me know whether
适合补充需要对方确认的信息，例如费用、时间或文件。
范文是一种写法。自己的回答只要切题、清楚、得体，就不必与范文逐字相同。
AI 辅助原创练习，未经专业人工审阅；不是 Pearson 官方真题或官方评分。