A different way to receive notices

The local council plans to send routine service notices by email to residents who choose that option. Printed letters will remain the default for anyone who has not opted in, and residents may change their preference at any time. The council expects to save printing and postage costs, but it also wants to make notices easier to find later. Emails will contain a link to the full notice on the council website rather than large attachments. Messages about urgent safety issues may still use several channels, including telephone calls or printed leaflets. Before expanding the system, staff will check delivery failures and ask residents whether they can read and understand the messages.